Frequently Asked Question

After you register a customer account, simply log in and view your Order History to see the status of your order. If you do not have an account, refer to the Order Confirmation email you received when you placed your order. That email will contain a link for you to view your order status and tracking information. If you’ve lost the email, please contact Customer Service via the Contact Us page of our website.

Once your order has shipped, you will receive a shipping confirmation email with tracking information at the email address you used during checkout. You should receive that email within 2 business of placing your order. If you have not received it or are having other issues tracking your order, please contact us for assistance.

Once you have placed your order, we cannot make any changes to it.

It may be possible to cancel an order within one hour of submission if the order was placed Monday through Friday before 5:00 PM ET. If you want to cancel an online order the same day it was placed, please call 833-600-8766 as soon as possible. We will do our best to accommodate your request.

If you are having trouble with a discount or promo code, please contact Customer Service via the Contact Us page of our website.

• Orders placed after 10 am ET will begin processing the following business day.
• Online orders are fulfilled and delivered on business days only (business days are Monday-Friday, excluding major holidays).
• All ship times include 1-2 days of processing. Orders cannot be canceled or changed once they are in processing status.
• Service to rural areas may require additional shipping time regardless of shipping method.

We offer Free Shipping on all U.S. merchandise orders over $30. The free shipping discount is applied automatically in cart when the $30 threshold is reached. The free shipping discount applies to Standard shipping.

Our packages will be shipped via USPS.

No USPS delivery Sundays.

USPS Standard Shipping

• Order Delivered 3-4 Days*

• Shipping Cost $6.50 (Free with $30+ orders)

UPS Expedited Shipping

• Order Delivered 1-2 Days*

• Shipping Cost $19.00

While we strive to meet our guaranteed ship window, unforeseen circumstances such as high order volume or carrier delays may impact delivery times.

We are currently unable to accept orders that are billed or shipped to destinations outside of the United States or United States Territories.

• We do not offer shipping to APO or FPO addresses at this time.

• We do not ship to P.O. Boxes in Alaska, Hawaii, or US Territories.

• Orders containing items considered hazardous materials cannot ship to Alaska, Hawaii, or US Territories.

You have the right to return any order within 14 days without giving reason. The return period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right to return, you must inform us of your decision to cancel your order by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by mail).

Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

Log into your account by clicking this log in link or the person icon in the top right of the navigation bar.

To create an account, navigate to this create an account page and fill out the required fields.

Please note: Setting up a subscription does not automatically create your account.

To cancel or pause your subscription, you must log in to your account. Click Sign In at the top right of the navigation bar. Scroll down to “Manage Your Subscriptions” on the left side. Under the item quantity and shipment frequency, you are given the option to cancel and pause your subscription. Click on the appropriate button. Click on the reason and then hit the “Cancel Subscription” button. If you have any difficulty accessing your account, please contact Customer Service via the Contact Us page of our website.

After you create your subscription, you must create a new customer account. You can click Sign In at the top right of the navigation bar. Scroll down to “Create Account” and fill out the required fields. If you are still having issues, please contact Customer Service via the Contact Us page of our website.

To skip a month or more of your subscription or to change the shipment date, first log in to your account by clicking Sign In at the top right of the navigation bar. Scroll down to “Manage Your Subscriptions” on the left side. Click on the appropriate button for your situation. If you have any difficulty accessing your account, please contact Customer Service via the Contact Us page of our website.

Yes, log in to your account by clicking Sign In at the top right of the navigation bar. Scroll down to “Manage Your Subscriptions” on the left side. Scroll down to the billing and shipping section to make your change. If you have any difficulty accessing your account, please contact Customer Service via the Contact Us page of our website.

Our products can be purchased directly at www.fdobshop.com or from an authorized 3rd party retailer.

Please contact our Product Specialists via the Contact Us page of our website.

A good skincare routine usually involves a combination of cleansing, treating, moisturizing, and protecting your skin from the sun’s harmful UV rays. Your skincare routine may vary depending on your skin type and concerns, and you may also incorporate other steps such as exfoliation or eye cream. The key is to find a routine that works for you and to be consistent with it for healthy, glowing skin.

The general rule is to wait about 1-2 minutes between applying different skincare products. This allows each product to be absorbed and prevents them from mixing on the skin, ensuring optimal effectiveness.

Every FDOB product is scientifically crafted and tested to ensure the highest quality. Our lead scientists will investigate up to 1,000 ingredients before arriving at the ideal formula. Once the formula is crafted, it goes through rigorous testing to determine its safety and effectiveness. Our formulas are developed to deliver the highest efficacy while ensuring they are safe for use as directed.

All FDOB products are evaluated for hypo-allergenicity, and at present, all have passed.

All FDOB products are non-comedogenic, meaning that they are non-acne causing and do not clog pores.

All the ingredients we use in our products are clearly listed on the package or label using the standard industry FDA-recognized names. By reviewing the ingredients listed on our products, you can easily identify any ingredients that may be of concern to you.

At present, all FDOB products are free from parabens.

Our products do not contain mineral oil.

Our products do not contain lead.

Our products do not mercury.

Our products do not contain lanolin.

Our products do not contain microbeads.

Our products do not contain PFAs.

Our products do not contain any peanuts, tree nuts, pumpkin seeds, eggs, and/or peppermint.

Certain products may contain alcohol. Consult the ingredient list of each product for further details.

Some products may contain synthetic ingredients. Consult the ingredient list of each product for further details.

Our products that contain sunscreen are FDA-approved.

Our products are not formulated with benzene.

Always talk to your doctor/primary care physician before starting a new skincare routine, especially if you are pregnant or breastfeeding.

We recommend checking with your dermatologist for a recommended skincare regimen after any dermatological procedure.

We recommend checking with your dermatologist for a recommended skincare regimen after any dermatological procedure.

We recommend checking with your dermatol